FAQ

Frequently Asked Questions

What is Lost in Portugal?

Lost in Portugal is a practical digital guide for expats moving to or living in Portugal. It covers everything from visas and bureaucracy to housing, taxes, and daily life — written by someone who has been through it firsthand.

What do I get after purchasing?

You'll receive an email with a download link immediately after your purchase. The guide is delivered as a PDF file that you can read on any device — phone, tablet, or computer.

How do I receive my guide?

Your download link is sent automatically to the email address you use at checkout. Check your spam folder if you don't see it within a few minutes.

What format is the guide in?

The guide is delivered as a PDF. No special software is needed — any device can open it.

Can I read it on my phone or tablet?

Yes. The guide is optimised for reading on any device, including smartphones and tablets.

Is the information up to date?

Yes. We regularly review and update the guide to reflect the latest rules, processes, and requirements in Portugal.

Do you offer refunds?

Because this is a digital product delivered instantly, we do not offer refunds once the file has been downloaded. If you have an issue with your purchase, please contact us and we'll do our best to help.